Brownsville-Haywood County Central Dispatch

Summary

Responsibilities include answering incoming calls from the public, inquiring nature of calls, routing calls and receiving and transmitting messages on teletype network. The employee in this position is responsible for preparing reports and monitoring transmissions. Duties include receiving and transmitting police, fire and Emergency Medical Service (EMS) messages using a Computer Aided Dispatch (CAD) System and Emergency 911 System.
Must be able to work any shift, holidays and weekends.

Essential Functions

Include the following:

• Prepares and maintains related reports.

• Receives and transmits messages to units.

• Enters and retrieves information from the computer terminal.

• Answers incoming calls from the general public and answers or routes calls to the appropriate source.

• Monitors transmissions as required.

• Performs typing tasks on the Computer Aided Dispatch (CAD) System.

• Disseminates necessary written material such as directives and bulletins.

• Supervises preparation of a shift report detailing relevant activities which took place during the shift.

• Undertakes special projects as assigned.

• Possesses a high level of understanding of equipment functions.

• Ensures that all equipment is in working order.

• Provides equipment troubleshooting solutions and sees that necessary repairs are provided.

• Assists with and ensures that required equipment tests are conducted including but not limited to: Fire pager tests, TTY/TDD test calls, tornado siren tests, etc.

• Interprets policies and procedures.

• Ensures good working relationships with member departments and courteous treatment of the general public.

• Assures compliance with TCIC/NCIC and NLETS procedures and regulations.

• Assures necessary information is communicated to the next shift.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Considerable knowledge of the NCIC/TCIC rules and regulations.

• Working knowledge of the IO-code operating signals.

• Good knowledge of federal, state, county and city laws or ordinances.

• Good knowledge of radio transmitter equipment and frequency controls.

• Good knowledge of the practices governing the operation of a central communications facility.

• Ability to demonstrate a highly motivated attitude and willingness to learn.

• Ability to maintain unbiased and professional communications with citizens.

• Ability to provide information regarding the location of streets, roads, and highways within the City/County.

• Ability to present a clear speaking voice and articulate messages in a concise manner.

• Ability to articulate a message in a minimum number of words.

• Ability to hear well with background noise.

• Ability to listen to telephone and dispatch radio simultaneously.

• Ability to think clearly and act quickly in emergency situations.

• Ability to read, write and speak clear and concise business English.

• Ability to write and maintain concise reports and business correspondence.

• Ability to effectively present information and respond to questions from managers, clients, customers and the general public.

• Ability to draw reasonable and logical conclusions from information which is dissimilar.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions, and deal with a variety of abstract and concrete variables.

• While performing the duties of this job, the employee is required to use a computer. Good knowledge of PC operations and software (Word processing, spreadsheet and Computer Aided Dispatch System) are required. Touch typing skills are also required.

 

Competency

To perform the job successfully, an individual must demonstrate the following competencies.

·         Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. Desi s work flows and procedures.

·         Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.

·         Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.

·         Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

·         Written Communication - Writes clearly and informatively; Edits work for spelling and grammar;

Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Change Management - Develops workable implementation plans; Communicates changes effectively.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Business Acumen - Understands implications of decisions.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

• Strategic Thinking - Develops strategies to achieve organizational goals; Adapts strategy to changing conditions.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions;

Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

• Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.

• Safety and Security- Observes safety and security procedures; Uses equipment and materials properly.

Job Type: Full-time

Starting pay: $15.60 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 Hour Shift – 6:00 p.m. to 2:00 a.m.
• Days off – Wednesday & Thursday

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person