Sign In
This position has been filled however please complete the form below to be considered for future customer support opportunities.

Customer Success Manager

Locable is looking for a Customer Success Manager to join our growing team!  

What’s this all about?

Locable is a software-as-a-service (SAAS) company looking for our next great team member as we empower local businesses, nonprofits and communities to #TakeBackLocal. Are you passionate about helping local businesses, driven and empathetic? 

We’re seeking an experienced Customer Success Manager who will be responsible for leading all aspects of our day-to-day customer success strategy including community management for Locable and our customers. 

The ideal candidate should be very personable online and off, comfortable working with our team members and customers alike, and possess awesome written and verbal communication skills. Organization and a can-do attitude to manage multiple projects and deliverables is a must.

What will I do all day?

In this role, you will direct customer-focused marketing and education, customer and community onboarding, customer retention, and referral management activities. You’ll conduct getting-started calls with customers, manage the tasks to get their accounts' setup and live, work with the product team to add and refine features, and provide and manage customer support requests.

Basically, you’ll make it easier for us to keep the customers we have and help them engage other local businesses and nonprofits, both as paid customers and as part of our Local Connections™ tools which help them improve their ability to support each other.

The Customer Success Manager will be responsible for researching, planning, and implementing various customer success initiatives, for managing our fulfillment team, and ensuring all customer-related activities are completed in a timely manner. 

Project management, web aptitude, and tech-related writing for “non-techies” experience is essential. 

We’re looking for someone special with experience working with local businesses, especially those in retail, restaurant, professional services, publishing, and membership management.

What we’re looking for:

  • You’re a resourceful problem solver who likes to continuously learn new things

  • You have 3+ years of experience in customer support and/or marketing, with results to prove it

  • You’re digital-savvy and know your way around major platforms & networks such as Facebook, WordPress, Web Builder Platforms like Wix or Squarespace, Mailchimp, etc.

  • You’re analytical and know how to gain insights from data, to monitor performance and prepare reports for customers and internal purposes

  • You’re a clear and concise writer - and, probably, a fan of Grammarly

  • You’re an empathetic communicator, a team player, and a fun-loving people-person

What you’ll get:

  • A MacBook

  • Unlimited paid vacation; take a vacation, go camping, whatever

  • 10 paid company holidays, plus your birthday off

  • Work anywhere 5 days per month

  • Flex hours

  • Cool and casual work environment in the heart of Folsom, CA

  • Work with an awesome (and modest) team of smart and fun people

About Locable

Locable is a web platform that simplifies local marketing and enables cross-promotion and collaboration…we’re the only option that combines simple-to-use marketing tools with the ability to cross-promote. 

We support local communities, businesses, nonprofits, publishers, civic organizations and the people who call ‘here’ home, wherever here is.

At a time when nearly every tech company, startup, and big box store is working against local, Locable provides software and training to help local businesses leverage their two unfair advantages: their authenticity and relationships… put another way, we’re creating Main Street for the 21st Century™ and helping them #TakeBackLocal.

Having recently celebrated our 10 year anniversary, Locable is committed to making sure local businesses survive and thrive in the constantly changing media landscape.

To fit in here, you have to embrace the cliche of doing well by doing good.

Here are a list of qualities we seek in our team members. Think you might be a great fit? If most of these describe you then we definitely want to talk!

  • Ownership Mindset: Be problem solvers and strive to work more effectively and efficiently. Be entrepreneurial by nature, risk-taking yet thoughtful

  • Team player: Pick up the slack, support one another, jump in and do what it takes for the team and customers

  • Adaptable: Switch gears when it’s in the best interest of the team or project. Don’t be afraid of change. Wear many hats and be willing to change hats as needed

  • Honest: Hey, don’t be a liar or cover things up! If there’s a problem, let’s deal with it

  • Integrity: Take responsibility and be accountable even when no one is looking

  • Open-minded: Be willing to take responsibility for their actions and accept feedback. Look at solutions from other angles and be willing to listen.

  • Curious: Intuitive, natural learner, willing to try new things, ask questions

  • Hard-working: Don’t be afraid to jump in. Dig deep and do the right thing

  • Polite: Say please and thank you! Be kind

  • Positive & Optimistic: Approach tasks head-on in an uplifting, energetic way (no Debbie Downers!)

  • Friendly & Outgoing: Welcoming, social, willing to share and collaborate, be open, supportive, engage with team and customers (No bullies!)

  • Collaborative: Work together effectively, share ideas, support each other in our efforts, partner and look for solutions

  • Compassionate: Care about teammates, our clients, and their business, be empathetic and understanding

  • Fun: Balance serious work with an appreciation of emojis, funny t-shirts and memes, and coffee (or Red Bull) 

  • Analytical: Interested in how things work, willing to look at and apply the data

  • Hustle: Embody a “can-do” spirit

  • Resilient: Fighter, ability to bounce back and excel, roll with the punches, fail forward

  • Flexible: Able to do yoga...bend, stretch your thinking, adapt. 

  • Have Grit: Don’t give up easily. Don’t be a quitter

  • Humble: No egos. Put the team first  

  • Courageous: Face your fears, be brave 

Apply Now